The Most Dangerous Mistake When Automating Your Business with AI
Watch on YouTube There is a contrarian idea here: the problem is not always using too little AI; sometimes it is automating too soon. A manual process, even if it is slow, lets you understand where exceptions arise, what the customer is really asking, and which part requires judgment. If you automate before understanding the proces
There is a contrarian idea here: the problem is not always using too little AI; sometimes it is automating too soon. A manual process, even if it is slow, lets you understand where exceptions arise, what the customer is really asking, and which part requires judgment. If you automate before understanding the process, you can scale an error without realizing it. First, do the work enough times to know which parts are repeatable. Then automate those parts. And keep simple controls in place: a list of actions that are never sent without review, a person who is accountable even if that person is you, logs of what the tool has done, and a clear way to quickly correct any failure.
Full episode: https://youtu.be/y3g3iNgYILE
🤖 AI-generated content: the script, voices, and images in this episode were produced using artificial intelligence tools.
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