AI can now make calls: does it deserve our trust?

Agents with voice, SMS and tools are no longer the stuff of futuristic demos. The necessary technology is available, and integrations continue to advance. But the decisive question is not whether the voice sounds human. It is whether the system is honest, constrained when it needs to be and accountable for what it does. If designed well, an agent can save time, provide better service outside business hours and leave people to handle the cases where they truly add the most value. If designed poorly, it will be just another robocall, only more persuasive and with access to more buttons. The future does not depend on AI being able to call. It depends on whether, when it calls or answers, it deserves to be trusted with the conversation.

Full episode: https://youtu.be/bYb5iAOlans

🤖 AI-generated content: the script, voices and images in this episode were produced using artificial intelligence tools.

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