Capital de TokensEvery call is evaluated by an AI
Watch on YouTube A person calls to ask what to do about a relative’s estate. On the other end, a Co-op Legal Services adviser tries to guide them through a difficult time. The conversation is recorded and an artificial intelligence system evaluates it. For some employees at the company, this happens on every call. What
A person calls to ask what to do about a relative’s estate. On the other end, a Co-op Legal Services adviser tries to guide them through a difficult time. The conversation is recorded and an artificial intelligence system evaluates it. For some employees at the company, this happens on every call. What does the system evaluate? According to The Guardian, an OpenAI model examines more than fifty aspects of each conversation. It then assigns a percentage score and pass or fail results. Managers receive this data and use it to analyze the advisers’ performance. So, while an adviser talks about wills or estates, they know that the conversation will end up being scored. That is the change described by an employee interviewed by the newspaper. They say they can spend up to seven hours a day handling inquiries under this evaluation.
Full episode: https://youtu.be/UymhG98pgOY
🤖 AI-generated content: the script, voices, and images in this episode were produced using artificial intelligence tools.
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